Frequently Asked Questions
Everything you need to know about your FYVA experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
FYVA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing your order to request a cancellation or modification by contacting our support team.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. FYVA prioritizes organic cotton, recycled polyester, and eco-friendly dyes, working exclusively with factories that meet fair labor standards.